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Travel advisory: Safety during COVID-19
We seek your kind assistance to safeguard your well-being, as well as that of your fellow passengers and our crew on board our flights, by following the guidelines set out below:
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IndiGo shall provide a complimentary safety kit (three layered surgical masks, a face shield, and a sanitizer) to all customers at the boarding gate.
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Customers seated in middle seats will also be provided additional protective equipment in the form of a wrap-around gown.
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All customers should wear a mask, face shield, gown (if applicable) and sanitize their hands before proceeding to the boarding gate.
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Customers must wear a face mask covering their nose and mouth, throughout their journey with IndiGo. The mask may be removed while eating and drinking.
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Please maintain appropriate social distancing while boarding and de-boarding the aircraft.
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Kindly adhere to all the announcements and other directives issued by our ground staff and/or crew at all points of time during your journey.
Caution: Customers are advised to strictly follow all COVID-19 protocols. Failure to comply with these guidelines and the directions of our ground staff and/or crew may attract penal action against the concerned individual.
Airport Guide
Step 1
First things first
Print and carry your boarding pass on the day of the departure.
Step 2
ID Check
Get your photo ID checked by the airport security.
Step 3
No baggage?
If you're carrying only hand baggage (as per stipulated norms), directly proceed for the security check.
Step 4
Deposit your baggage
If you have check-in baggage, please deposit your baggage to the baggage drop counter*
Step 5
Gate closing time
The boarding gate closes 25 minutes prior to departure.
1500 Daily flights
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Select your Nationality
Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. In order to avail such tax exemption/reduction, passengers must declare their correct nationality at the time of booking. In case citizens of Nepal or Maldives intend to travel with any foreign nationals, such citizen (passenger) are requested to kindly book tickets for accompanying foreign national (passengers) in a separate PNR/ticket. Once selected, the nationality cannot be changed at any point during the booking process.
