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As per the recent DGCA guidelines on refunds, bookings made between 25th March’20 and 14th April’20 for travel between 25th March’20 and 3rd May’20 are eligible for a full refund, which will be processed on request.
Retrieve your itinerary to check your eligibility for a refund and to place a request. If eligible, your refund will be processed within 3 weeks and if not, then you may view your credit shell balance on your itinerary.
Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. In order to avail such tax exemption/reduction, passengers must declare their correct nationality at the time of booking. In case citizens of Nepal or Maldives intend to travel with any foreign nationals, such citizen (passenger) are requested to kindly book tickets for accompanying foreign national (passengers) in a separate PNR/ticket. Once selected, the nationality cannot be changed at any point during the booking process.
