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1. Claim letter from the rightful entity as mentioned on the Master Air Waybill, preferably from the shipper on company letterhead with the following details:
Value claimed
Description of the consigned goods.
Description of loss/damage.
Number of pieces and weight claimed for
Declaration that the said consignment is not insured with any insurance company and that the shipper is not filing for any claims with any external insurance company for the same consignment.
2. Copy of delivery order
3. Proof of value by way of bills/invoices or cash memos.
4. Final Short landing certificate issued at destination on demand by the consignee, after 21 days of short landing.
Note: All claims are subject to investigation and scrutiny. Claim process/scrutiny is initiated when all the required documents are received from the claimant.
Disclaimer: the above list is not exhaustive. Some additional information and documents may be required depending on the nature of the claim.
Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. In order to avail such tax exemption/reduction, passengers must declare their correct nationality at the time of booking. In case citizens of Nepal or Maldives intend to travel with any foreign nationals, such citizen (passenger) are requested to kindly book tickets for accompanying foreign national (passengers) in a separate PNR/ticket. Once selected, the nationality cannot be changed at any point during the booking process.
