Good afternoon,

I had booked a cargo consignment from del-dmu on the 2nd of July 2022. I wanted to mention that the services provided were excellent! I received the consignment on time, it was well packed and in perfect condition. 

I would like to further put out a note of appreciation for the very professional and excellent customer service provided by Mr. Gagan Soni. 

I am confident in saying that this experience has cemented my trust in indigo services. 

Thank you! 

Hi,

So today afternoon I had my vistara flight from del to Mumbai. I was travelling to Mumbai for business and was carrying a lot of fabric samples. I assumed I could have it put in vistara cargo as I had two big bags only of samples. To my shock when I approached vistara counter they said they have no clue about cargo. I panicked as I had a very important meeting with a client tomorrow morning where I had to showcase those fabric samples.

Then I called Indigo cargo. I had their contact number as I do send and receive my goods thru indigo cargo. Ms.Arbeena picked up the call and was super cooperative. I rushed my driver from T3 to cargo terminal. Arbeena said she will assist in paperwork and everything and just asked me to send the goods. It was race against time as I had 2:20pm flight. She said you can make payment online. She was on her toes to ensure she weighs and checks the goods in order to tell me the amount to be paid. 

She gave me payment details and sent the payment link. Thankfully I made the payment before the plane took off. 

I really appreciate her presence of mind and the way she handled my cargo booking. I can't thank her enough. I much appreciate indigo cargo to have such employees in their team!

Thanks a lott arbeena. May you rise and shine in life!

Dear team,

Greetings from Holiday bazaar .. !!!

We appreciate the efforts of your team to help us to send a very important document ( passport ) at the last minute of flight departure time .

I would like to thank Mr Sandeep Rao (assistant manager) who guided me properly when I was on my way to airport cargo terminal. Would like to thank Mr Mahadev & Mr Murali to help us whole heartily with great efforts and send my document Mumbai very last minute of departure.

Thanks a ton 

Dear Sir/Madam 

This is to let you know that at Chandigarh airport the staff at the cargo department is extremely helpful.I had to send a parcel urgently to Mumbai The cargo staff helped me through the process very kindly.Mr Ajay who is at the Cargo department helped me clear all the procedures very smoothly.I couldn’t wait to let your team know how the Chandigarh cargo team has been very cooperative towards my parcel.

Thanking you for the same.

Sir/Madam,

• 1. I wish to bring to your notice, the sincere efforts and honest approach of Mr Ankush Patil, Asst Manager, Mumbai Indigo Cargo Operations in facilitating transport of much required equipment in a defence establishment which was time critical in nature.
• 2. The bar code id of the booking is  312-73030650 dated 05 Oct 22. 
• 3. The contents of the mail may be please treated as restricted and not revealed in public domain.
• 4. I am sure Indigo will be committed to give us continuous support in future logistics requirements as well.

Dear Team,

I would like to appreciate Shirdi cargo staff Mr Mahendra Pagar as he treat the customer very outstanding & authentic way

Myself first time booked the cargo by air but I m not aware about timing and process but Mr.Mahendra handle the situation very well .

Also I checked due to some time restriction he need to some approval for local authorities way he done its remarkable service

Thanks to his dedication towards the work.

Dear Sir/Ma'am,

This is to inform you that I, Sanjukta Sen, travelled from Netaji Subhas Chandra Bose International Airport to Changi Airport (Singapore) on 11th of November via Indigo Flight No. 6E41

After the security check, by mistake I left my Travel Organiser Bag for Electrical Gadgets at the airport - which I realised after reaching my home in Singapore.

I was in a state of perplex as the bag contains two of my mobiles, laptop charger, two power banks, other power adaptors and data cables and ear plug.

Immediately I informed one of my friend Mr. Debraj who used to work with Indigo earlier and asked for a help. 

He then introduced me with Mr. Amitava Chatterjee and Mr. Mridu Paban Saikia who came forward to help me without any hesitation.

With their immense effort, guidance and help finally I got back the left item intact at my residence in Singapore.

It's truely a commandable effort by both of them to retreive my lost item.

I am falling short of words - am overwhelmed with their sense of responsibility and generosity.

I convey my heartfelt gratitude to both of them and to entire Indigo Airlines Team too. Hope to travel more frequently with Indigo Airlines in near future.